FAQ

FAQs – Bhavubaa.com

Welcome to the Bhavubaa Help Center. Below are answers to some of the most common questions from our customers. We believe in 100% clarity — so nothing is hidden.

1. Where is Bhavubaa based?

We are proudly based in Surat, Gujarat, India. Our warehouse and operations are located at: FOURTH Floor, FLAT NO.401, A/9, SAURASHTRA TOWNSHIP, ABC Circle, Surat - 394105

. We ship orders from this location to customers across India.

2. Do you deliver across India?

Yes. We ship to all cities and towns across India, including metro and remote areas. We are expanding fast and will soon start international shipping as well.

3. How long will my order take to arrive?

  • Metro Cities: 3–5 business days

  • Tier 2 & 3 Cities: 5–7 business days

  • Remote Areas: May take 7–8 days depending on courier reach

  • You'll receive real-time tracking once your order is shipped.

4. Do you offer Cash on Delivery (COD)?

Currently, we only offer COD and prepaid orders for faster and secure delivery.

5. How can I track my order?

After your order is shipped, we’ll send you a tracking link via SMS or email. You can also contact our support if you face any tracking issues.

6. How do I return a damaged product?

  • We offer a 2-day replacement policy.

  • If your product is damaged, you must send photo/video proof within 1 hour of delivery.

  • Without proper proof, return requests may be rejected.

  • Visit our Return Policy for full details.

7. What are your payment options?

We accept secure payments via:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets (Paytm, PhonePe, etc.)

  • We use secure gateways, and we never store your card data.

8. Are your products genuine and quality-checked?

Yes. Every product goes through manual quality checks and secure packaging before dispatch. We are committed to selling original, durable, and high-utility Outfits.

9. What types of Outfits do you sell?

  • Kurtis

  • Gowns

  • Co-ord Sets

  • Lehenga Co-ord Sets

  • Sarees

  • Browse our collections for detailed categories.

10. How can I contact you?

You can reach us easily via:

  • 📩 Contact Page

  • 📧 Email: bhavubaa49@gmail.com

  • 📞 Phone/WhatsApp: +91 89808 06190

  • We usually respond within 24 working hours.

Need More Help? If your question isn’t listed above, just reach out — we’re here to help.