Elara

For all orders exceeding a value of ₹499 shipping is offered for free.

Replacement will be accepted for up to 2 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item.

Otherwise, standard shipping charges apply. Check out our delivery Terms & Conditions for more details.

PreetKala wants you to be happy with your purchase. Please read our return and replacement terms carefully before placing an order.

No Return, Only Replacement

·       Customers cannot return products for a refund.

·       We only offer replacement of the product.

·       Replacement is allowed within 2 days from the date of delivery.

Conditions for Replacement

A replacement will be provided only in the following cases:

·       You received a wrong product (wrong size, color, or design).

·       You received a damaged or defective product.

·       You received an incomplete order (missing items).

Replacement Request Process

To request a replacement:

·       You must contact us within 2 days of delivery.

·       You must share your order ID and clear photos/video of:

o   The product,

o   The packaging,

o   The issue (damage, defect, or wrong item).

·       The product must be unused, in original condition, with all tags, labels, and original packaging.